JAMB Now Allows Candidates to Update Lost Phone Numbers and Email Addresses (One-Time Service) – Full Guide 2026

Photo Credit: Joint Administration and Matriculation Board 

The Joint Admissions and Matriculation Board (JAMB) has reviewed its long-standing restriction on changing registered phone numbers and email addresses. From Monday, 21 September 2026, candidates who have genuinely lost access to their registered GSM number or email can update these details through a secure, one-time process.

This change comes after JAMB introduced stronger identity authentication and biometric verification systems. The Board previously blocked SIM swaps and email changes due to security risks. The new policy aims to help genuine candidates without compromising the integrity of their records.

Who Can Use This Service?

The service is strictly for candidates who have lost access to the phone number or email address linked to their JAMB profile. It is particularly useful for those who can no longer use their old number for future UTME registration or who cannot recover their old email account.

You can update:

•  GSM number only

•  Email address only

•  Both GSM number and email address

Important: The service can be used only once per candidate. Choose your new details carefully.

Where Is the Service Available?

The update can only be done at designated JAMB centres:

•  Professional Test Centres (PTC)

•  Professional Registration Centres (PRC)

•  JAMB State Offices (where applicable)

Do not attempt the process through cybercafés, agents, or unauthorised individuals. JAMB has strongly warned against using unofficial channels.

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Requirements You Must Have

Before starting, prepare the following:

•  A new, active phone number and/or email address that you fully control

•  A duly executed court affidavit (scanned and ready for upload)

•  Access to your JAMB e-Facility profile (using existing credentials such as registration number, profile code, or old email if still accessible)

•  Payment of the prescribed fee for the “SIM Swap/Email Change” service

Step-by-Step Process

1.  Log into your JAMB e-Facility profile using your existing credentials (registration number, profile code, or email).

2.  Select “SIM Swap/Email Change Payment” from the menu and pay the prescribed fee.

3.  Proceed to a designated JAMB CBT centre (PTC, PRC, or State Office).

4.  At the centre, access the SIM Swap/Email Change Quicklink.

5.  Enter your Profile Code or existing GSM number and click “Fetch Details”.

6.  Complete biometric verification.

7.  Select the service you need (GSM only, Email only, or Both).

8.  Enter your new phone number and/or email address.

9.  Upload the scanned court affidavit.

10.  Click “Update” to complete the process. A confirmation message will appear if successful.

Key Points and Warnings

•  The service is available only once. Double-check your new phone number and email before submitting.

•  Biometric verification is mandatory to prevent fraud and impersonation.

•  Use only official JAMB centres. Avoid agents or middlemen who claim they can do it faster or cheaper.

•  Keep your new details safe. JAMB uses the registered phone number and email for important communications, including future registration and admission updates.

•  This policy forms part of JAMB’s efforts to balance security with candidate convenience under its JCARE and JAMB Updates initiatives.

Tips for a Smooth Process

•  Obtain the court affidavit early from a competent court. Ensure it clearly states the loss of access to the previous phone number/email and your intention to update the JAMB records.

•  Scan the affidavit clearly (preferably as a PDF) so it uploads without issues.

•  Arrive at the centre with your JAMB registration details and a valid means of identification if required.

•  Confirm the exact fee on the e-Facility portal before payment, as it is described as a “prescribed fee.”

▶︎ Frequently Asked Questions ◀︎

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Can I do this online completely?

No. Payment is done online via e-Facility, but biometric verification and final update must be completed at a designated physical centre.

What if I already changed my number or email before?

This is a new controlled one-time opportunity. Previous restrictions applied, so this is the official route for genuine cases going forward.

Is there a deadline?

The service commenced on 21 September 2026. No official end date has been announced, but it is wise to complete it early if you need the updated details for upcoming registration exercises.

JAMB’s revised policy offers genuine relief to candidates who lost access to their contact details through no fault of their own, while maintaining strong safeguards against unauthorised changes. Always rely on official JAMB channels and designated centres for this and any other profile update.

For the most accurate and up-to-date information, candidates are advised to check the official JAMB website or their e-Facility portal.